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Terms & Conditions

These terms and conditions set out the legal terms that apply to your use of our Bagtelier website: www.bagtelier.com (the “Website”) and the other services that we provide (the “Services”).

Please read these Terms and Conditions carefully and make sure that you understand them, before using the Services. Please note that by using the Services, you agree to be bound by these Terms and Conditions. If you do not accept these Terms and Conditions, you will not be able to use the Services and you should leave the Website immediately. If you continue to use the Website or if you order products, we will take this as your acceptance of these Terms and Conditions.

When we refer to “we”, “us” or “our”, we mean Bagtelier Ltd. Where we refer to “you” or “your” we mean you, the person using the Services.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).

 

About us

This website is operated by Bagtelier. We are a company registered in Spain at Manterola, 37800 Salamanca, Spain.

We provide the Services to you through the Website. When you purchase products using the Website, you are purchasing them from the third party retailers (“Partner Boutique(s)”) named on the Website. It is important that you understand that the contract for the purchase of the products is between you and the relevant Partner Boutiques. We are authorized by the relevant Partner Boutiques to conclude the contract on their behalf but we are not a party to that contract and you are not purchasing the products from us.

 

Our Services

The Services we offer allow you to search through the Website and purchase products from a number of Partner Boutiques. As part of the Services, we also provide some services as arranging delivery of the products and providing you with customer service assistance. However, as stated above, the contract for the purchase of the products is between you and the Partner Boutique. This means that it is the Partner Boutique (not us) who is legally responsible for selling the products to you.

In order to use the Services you must be over 18 years of age.

 

The products

We attempt to be as accurate as possible in the description of the products. However, as the descriptions are based on information provided to us by the Partner Boutiques, we cannot guarantee that any descriptions are totally accurate, complete, reliable or error-free. The images of the products on the Website are for illustrative purposes only. Although we attempt to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the products.

 

Orders: shipping and payment

By completing the check-out process and placing an order, you are offering to purchase the products from the relevant Partner Boutiques (and not directly from us). Your order for the products is subject to these Terms and Conditions which are incorporated into the contract between you and the relevant Partner Boutique. All orders are subject to availability and confirmation of the order price.

By placing an order, you are promising that all details you provide are true and accurate, that you are over 18 years of age, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds in the account to cover the cost of your order.

The Website allows you to check your order and correct any errors before sending it. Please take the time to read and check your order at each page of the order process as you are responsible for ensuring that the information you provide is accurate (for example, the correct products, quantities, size, colour, etc.).

When you place an order, you will receive an acknowledgement email confirming receipt of your order. This email is only an acknowledgement for information purposes and it does not constitute acceptance of your order by the Partner Boutique. The contract between you and the Partner Boutique in relation to the products will not be formed until we have checked that the Partner Boutique accepts your order. If the Partner Boutique accepts your order, we will send you an email confirming this. The confirmation email sent by us on behalf of the Partner Boutique concludes the contract with you. The confirmation email will include a description of the products included in the order and certain other information about your rights to cancel the contract between you and the Partner Boutique. See returns below.

Delivery in free of cost for all international orders. Please see the “Delivery” section for further details and shipping times.

We offer free shipping, however, depending on your delivery address, different taxation rules and additional charges may apply. You will be responsible for payment of any such import duties and taxes that are not included. Please contact your local customs office for further information before placing your order. Additional information is also available in the “Duties and Taxes” section of our Orders and Shipping page.

Please note that in the event you return an item, you will be responsible for reclaiming duty directly from your local customs office.

Please see Payment section of our FAQs for details of what payment methods can be used. When you submit your order, we carry out a standard pre-authorisation check on your payment card on behalf of the relevant Partner Boutiques. Products will not be dispatched until this pre-authorisation check has been completed.

Once we have verified your payment details and the Partner Boutique has accepted and approved your order for delivery, we will email you to inform you of this. In the unlikely event that we or the Partner Boutiques encounter a problem when processing your order, we will email you explaining the problem and possibly requesting further information to try and resolve the problem.

We reserve the right not to submit your order to the Partner Boutiques, and the Partner Boutiques reserve the right not to accept your order if, for example, the product ordered is out of stock, has been withdrawn or is otherwise not available, or if we are unable to obtain authorization for your payment or if you do not meet the eligibility criteria (e.g. you are under 18).

The estimated delivery date of the products will be stated in your order confirmation. We will try to ensure that your order is delivered by this date but there may be circumstances where delivery is delayed because of events beyond our reasonable control. If this happens, we will try and arrange for your products to be delivered as soon as possible, but we will not be liable to you for any losses caused as a result of such delay.

Delivery times may vary depending on the availability of the products and your delivery address. Delivery times are estimates only and cannot be guaranteed. The products will be delivered to you directly by the Partner Boutiques so your order may be delivered in multiple deliveries.

If no one is available at your address to take delivery, our delivery partner will leave you a note and you will need to contact them to rearrange delivery.

 

Return Policy

Please take the time to read the Returns Policy on our Returns and Refunds page.

We accept returns on all items as long as they are in the same condition as the product description, and only if the below process is respected:

  1. A request must be filed by email to orders@bagtelier.com within 48h of receipt of the item (as proven by the postal tracking number)
  2. Item must be sent back to the Partner Boutique address, the same of shipping. The return must be made in a period no longer 14 days since the receipt of the item.
  3. Upon receipt by the Partner Boutique, you will receive a refund to your original payment source, regardless of the reason, within 10 business days.
  4. Shipment fees of return will NOT be refunded. The customer assumes the cost of return to the Partner Boutique address.

 

Personal Information

We only use your personal information in accordance our Privacy Policy. Please take the time to read this carefully, as it includes important information about how we collect and use your data. By using the Website, you consent to the use of your data as described in our Privacy Policy and you warrant that all data provided by you is accurate.

 

Governing law and jurisdiction

These Terms and Conditions are governed by Spanish law. The courts of Spain shall have the exclusive jurisdiction over any dispute or claim relating to these Terms and Conditions.